Shipping policy

Order Processing Time:

All orders are processed within 1-2 business days from the date of order placement. Orders are not shipped or delivered on weekends and holidays.

If we are experiencing a high volume of orders, shipments may get delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur due to various external factors beyond our control. You will receive a Shipment Confirmation email once your order gets shipped.

Shipping Costs:

Shipping costs are based on weight, dimensions and destination of the items in the order. At present, the product selling price is inclusive of shipping cost and that there is no separate charges for shipping of products. Currently, we do not have Cash on Delivery option.

Additional Charges:

Heritage Bowls (operated by KUAAK Enterprises) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Heritage Bowls (operated by KUAAK Enterprises) is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Heritage Bowls (operated by KUAAK Enterprises) will provide all necessary assistance to process your claim smoothly. Please save all packaging materials, receipt and damaged goods before filing a claim.